It is the Client's responsibility to ensure that the Goods are suitable for their
intended purpose. The pre-owned Goods are used and in good working order ~ all major
functions have been checked.
Used Goods show signs of 'wear and tear' and the price charged reflects the condition.
Distance Selling: In consumer transactions conducted at distance e.g. by telephone,
the distance selling regulations will apply. In summary:
You have the right to change your mind within seven working days of delivery, notifying
Refurbiz in writing or by e-mail to email@example.com.
In the event that you exercise this right, you will be responsible for the cost of
the goods being collected by us – currently between £15 and £30. Please contact us
to arrange and agree a collection date and time.
A full refund less the cost of collection will be made.
Goods must be returned to us in the same condition as supplied.
Please note: we are not able to provide the original maker's guides or manuals with
the Goods, but please ask for one of our general guidelines leaflets.
Goods shall be accepted by a responsible person and any faults or problems with the
condition, delivery or installation shall be brought to the manager or delivery driver's
attention at that time.
Goods not accepted as being in good condition and complete will not be delivered.
All delivery times quoted are estimates. We cannot guarantee that delivery is made
at a precise time or within a limited period.
If no responsible person is available on the agreed date and time to accept delivery,
Refurbiz may charge for redelivery.
Due to the nature of the goods, appropriate transportation is necessary. Therfore,
if you transport the goods, in your own transport and damage arises, Refurbiz will
not accept liability for that damage.
In certain circumstances Refurbiz may agree to install your appliance (except cookers).
Installation will only be attempted if suitable electrical and plumbing connections
are available and there is a practical location for the Goods. Please note:
We do not connect cookers and recommend that this is carried out by a qualified electrician.
Floor coverings can be damaged when heavy items like old washing machines are removed
and a replacement is installed. Whilst we do take every reasonable precaution when
undertaking installations, occasionally some damage to floor coverings is unavoidable.
Refurbiz does not accept responsibility for such damage and we may refuse to install
if this is not accepted. It is the responsibility of the client to protect or remove
floor covering to avoid damage.
If suitable connections are not provided, Refurbiz may charge for making a further
visit to complete the installation.
The Client shall maintain the Goods in accordance with any supplied Refurbiz guides
and good practice. A three month warranty is provided from the date of delivery.
Please note: no warranty is given on Goods collected or transported by the Client
or a third party.
For a warranty claim to be accepted the Goods must be faulty, not misused or damaged
and no repair or modification should have been attempted. Refurbiz must be notified
of any warranty claim in writing within the warranty period.
The warranty covers the main functions of the Goods. Minor functions that are not
essential for the general use of the Goods are not warranted.
The Client shall take all reasonable steps to confirm that the Goods are faulty before
making a claim.
If a claim is made when the problem was caused by:
faulty installation by the Client or a third party, or
faulty plumbing or electrical wiring, or
poor maintenance e.g. failure to clean filters
then Refurbiz will make a charge for a service visit or for collection, re-testing
Goods found to be faulty and covered by the warranty will be repaired or replaced
at no cost or credited at our discretion.
Repaired or replacement Goods will be supplied normally within 5 working days.
6. Claims for losses:
The goods will be delivered to you in a working condition. Should damage to delivered
goods arise as a result of using the equipment, Refurbiz must be notified in writing
and each case will be considered on it’s merits. The defrosting and consequent loss
of frozen food stored in a freezer is assumed to be covered by your house contents
insurance policy. The warranty is limited to the Goods supplied. Claims for any
losses that result from a failure to deliver or a fault with the Goods cannot be
accepted in any circumstances. The client must take all reasonable precautions to
ensure that appliances are operated correctly in a safe manner and not left unattended
for long periods.
Goods shall be paid for by cash in advance or on delivery.
Our standard, already discounted prices are offered to Clients on support, credits
or benefits at our discretion ~ proof of eligibility for a discount is required.